Legal Assist

Legal Assist

This is a powerful, dynamic product which provides a comprehensive legal assistance service to the member and his/her immediate family.

24-hour Legal Assistance

Qualified lawyers and legal consultants as well as academics provide the service. The service comprises:

  • A 24-hours telephonic legal advice line;
  • A legal document service; and
  • A direct legal consultation service
  • Letter of demand
  • Find a lawyer


Members and their immediate families have on-going access to a 24-hour legal advisory service on any aspect of the law such as criminal law, family law, insurance law, child law, labour law, motor law, etc. The member and his immediate family is entitled to utilise the advice service as frequently as required provided that the assistance shall be furnished to the member directly and only on legal matters pertaining to the member, and, in his or her personal capacity.
Free standard legal documents

If a member requires a purchase/sale, lease agreement, power-of-attorney, will, domestic employment agreement, ante-nuptial agreement, etc., we will provide these free at his or her request. The member will also be advised on the application of each of these documents and the procedures and principles that apply.

30-minute free consultation

This service involves a free initial 30-minute consultation should any matter require legal action. The member will then be referred to a lawyer who forms part of our national network for a direct free 30-minute consultation. After the 30-minute consultation, the member can then elect whether or not to continue with that specific lawyer’s services at a fee structure agreed to between himself and the lawyer. Such fees will be for the member’s account. The free 30-minute consultation service is available at a lawyer that is situated within the magisterial district where the member resides.

This consultation facility is limited to one consultation per matter.

Letter of demand

The lawyer or consultant will write a letter of demand on behalf the member. This is limited to one letter per event.

Find a Lawyer

If a matter is of such a nature that the member has to consider litigation, the team of experts will assess all the facts and circumstances and research the matter thoroughly, in order to ascertain which way a case should be approached, and will then suggest 2 top attorney's firms which will be the best for the job. This benefit includes expert investigation and research into the matter in order to empower a member to make the correct decision when choosing an attorney.

Our hassle-free service procedure

  • The member calls the call centre number and provides full information of the circumstances and services required.
  • The Contact Support Centre advisor will assess the situation and inform the member of the procedure pertaining to the service; and
  • Advise the member; or
  • Forward a standard legal document to the member if such was needed; or
  • Refer the member to a lawyer for a 30-minute free legal consultation if necessary; or
  • Inform the member that the nature of the matter necessitates more research after which a lawyer would return the member’s call with the requested advice.
  • Where necessary a letter of demand will be sent on behalf of the member.
  • When necessary and if litigation is the only option left to the member, the
lawyer/consultant will further investigate the matter and suggest two top attorney’s firms to the member which would be the best suited to handle the member’s problem.

Our lawyers are available 24-hours a day, 365-days of the year

Assistance is available and accessible 24- hours per day, 365- days a year through a dedicated 0861- number.
Who is entitled to the service?

The service is provided to the member and his/her immediate family. Immediate family means the principal member’s spouse/partner and their biological and legally adopted dependent and unmarried children up to age 21.


The Service is limited to personal matters only. Business legal matters are excluded.

* Terms and conditions are all stipulated above.