Home Assist

Home Assist

Home assist is a 24-hour help line, offering assistance with emergency household repairs that need to be carried out within 2 hours of the call for assistance and that could result in consequential damages. It may also refer to a situation where a client has no access to essential services such as electricity, hot water or sanitary use.

Product Benefits:

  • Overall limit of five incidents (two incidents for Home Assist, three incidents for appliances/electronics) and a maximum cover of R3 000 per member per annum applies
  • No excess fee is applicable
  • This cost includes a call out fee and 1 hour labour on the 5 incidents, no repairs cost included
  • The service provider’s account is settled on behalf of the client
  • The benefit period is one calendar year, from 1 January to 31 December, and the benefit does not accumulate
  • Clients are assisted in the event of a non-emergency situation however the client is then liable for costs and must settle directly with the service provider at the time of the repair

Product Options

Electrical repairs to:

  • Distribution boards, circuits, main cables
  • Earth leakage relays
  • Geyser connections, thermostats and elements
  • Plug points causing power failures
  • General house wiring
  • Light fittings or switches causing power failures
  • Lightning strikes on wiring
  • Burnt connections
  • Connections to all electrical motors (e.g. electric gate motor)
  • Municipal connections inside the property

Exclusions:

  • Electric gates & doors
  • Jacuzzi, swimming pool and borehole pumps
  • Air conditioners and commercial refrigeration
  • Repairs not complying with regulated specifications such as SABS and others

Plumbing repairs to:

  • Burst water connections and pipes
  • Municipal connections inside the property
  • Blocked drains, toilets, baths, taps and sinks
  • Geyser overflow, valves (Latco & pressure release)

Exclusions:

  • Jacuzzis, swimming pools and boreholes
  • Leak detection inspections
  • Repairs not complying with regulated specifications such as SABS and others

Locksmith Services

  • If keys are broken off or lost for a main entrance or exit of the house.

Exclusions:

  • Burglary incidents – the caller will be assisted, but is liable for the cost and must reclaim this cost from the insurer or home owners’ policy
  • Outbuildings
  • Padlocks

Appliance & Electronics (call out and one hour labour):

  • Fridges & freezers
  • Washing machines
  • Tumble Driers
  • Microwaves
  • Stoves and ovens only if complete function is lost – if one or more plates are working, it is not deemed an emergency repair
  • TV’s, DVD’s, Hi-Fi’s and VCR’s.

Exclusions:

  • Damages to cosmetic parts (parts not influencing the correct operation of the appliance)
  • Repairs to items damaged due to theft, rust, fire and ordinary wear and tear
  • All appliances and electronics not listed above

General
Incidents not attended to, will not be considered after any repair. Emergency repairs are only undertaken at the member's permanent residence.
Emergency repairs outside the domestic dwelling are not included, i.e. office premises, public buildings, outbuildings not attached to the main building, etc. If the appliance is still under warranty, it will be referred to the manufacturer for repairs.